ProActive Mind – providing psychological counselling, coaching and facilitations is committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
By booking a chemistry meeting or signing a contract or an informed consent, you agree to the collection and use of your information as described in this policy.
1. Information We Collect
We collect automatically and process the following types of personal data:
- Personal Identification Information: Name, email address, phone number, postal address.
- Coaching Information: Goals, personal challenges, coaching history, notes from sessions.
- Technical Data (only if you download something form the website proactive.eu.com: IP address, browser type, device information, and other analytics.
We may collect (accidentally and only if necessary/relevant)) and process the following types of personal data:
- Professional Information: Occupation, company name, job title (if relevant).
- Medical information: medication, blood test results, diagnosis
2. Purpose of Data Collection
We collect and process your personal data for the following purposes:
- To provide psychological counselling & coaching services, including scheduling and delivering sessions.
- To communicate with you regarding appointments, feedback, or other coaching- counselling related matters.
- To maintain client records for business administration and compliance with legal obligations.
- To analyze usage of our website and services to improve client experience.
3. Lawful Basis for Processing Data
We process your personal data on the following lawful bases:
- Consent: When you sign up for our services, you provide consent to process your data for coaching/counselling purposes.
- Contractual necessity: To fulfil our coaching agreement, support you in the needs you came for in counselling and provide the services you’ve requested.
- Legal obligations: For record-keeping and compliance with applicable laws.
- For supervision and professional development: as a psychologist/coach we may use some of the information in a anonymised and depersonalised manner when fulfilling professional requirements for supervision and professional development.
4. How We Store Your Data
Your personal data is stored securely. We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
We store your data for as long as necessary to provide our services and as required for legal or regulatory purposes. Personal data is retained for the following periods:
- Hand written Coaching/counselling notes: 2 years after your last session.
- Invoices and financial data: 10 years in compliance with accounting requirements.
5. Sharing Your Data
We may share your personal data with trusted third parties, such as:
- Legal or regulatory authorities, if required by law.
- Other third parties with your explicit consent/request.
- For supervision and professional development: as a psychologist/coach we may use some of the information in a anonymised and depersonalised manner when fulfilling professional requirements for supervision and professional development.
Note: You may share your personal data with service providers (e.g., email platforms, booking systems) that assist us in delivering our services (for example DOCTENA or CALENDLLY).
6. Your Data Protection Rights
As a data subject, you have the following rights under GDPR:
- Right to be informed: You have the right to be informed about the collection and sue of your data.
- Right of Access: You have the right to request copies of your personal data.
- Right to Rectification: You can request correction of inaccurate or incomplete data.
- Right to Erasure: You can request that we delete your personal data, under certain conditions.
- Right to Restrict Processing: You can request a restriction on how we process your data.
- Right to Data Portability: You can request that we transfer your data to another organization or directly to you.
- Right to Object: You can object to our processing of your data in certain circumstances.
- Right to Withdraw Consent: You have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us at dana@proactive.eu.com
7. Cookies
Our website uses cookies to enhance the user experience. You can manage your cookie preferences through your browser settings.
8. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
If you believe your data protection rights have been violated, you have the right to lodge a complaint with your local Data Protection Authority.
9. Contact Us
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
Last updated: [05.01.2024]
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